Shipping Policy

We’re committed to providing you with a smooth and hassle-free shopping experience. Below you’ll find all the details about our shipping and return policies.

Shipping Policy

Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

    Shipping Rates & Delivery Times

    • Standard Shipping: 5-8 business days | $9.99
    • Express Shipping: 2-3 business days | $29.99
    • Free Express shipping on orders over $99.99!

      Tracking Your Order

      Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment.

      International Shipping

      We ship worldwide! Delivery times and rates may vary depending on the destination. Please note that customs fees and import duties are the buyer's responsibility.

      Return Policy

      Your satisfaction is our priority! If you’re not 100% happy with your purchase, we’re here to help.

      Eligibility for Returns

      • Items must be returned within 30 days of delivery.

      • Products must be unused, in their original condition, and include all original packaging.

      Non-Returnable Items

      • Gift cards, downloadable software, and final sale items are not eligible for return.

      How to Initiate a Return

      1. Email us at contact@acnesolution.co with your order number and reason for return.

      2. We’ll send you a return authorization and instructions.

      3. Ship the product back to us using the provided address.

      Refunds

      • Refunds will be processed within 5-7 business days after we receive your returned item.

      • Refunds will be credited back to your original payment method.

      Exchanges 

      If you’d like to exchange an item, please contact us to arrange the return of the original product and shipment of the replacement.

      Damaged or Defective Items

      If your item arrives damaged or defective, please notify us within 7 days of delivery at contact@acnesolution.co.

      We’ll work to resolve the issue promptly by offering a replacement or refund.

      If you have any further questions, feel free to reach out to us at contact@acnesolution.co.

      Thank you for choosing Acne Solution! Happy shopping!